1) What are the benefits of having a Premium Membership?
Premium members get access to hundreds of premium health articles and premium printables (behavior charts, chore charts, potty charts, award certificates, and more), discounts on our products, enhanced forum features, and many more benefits.
2) Where do I go to sign up for a Premium Membership?
You can learn more about the membership benefits or signup for a free trial membership by visiting our premium membership page.
3) Am I agreeing to a contract when I sign up for a Premium Membership?
No. You are free to cancel your membership at anytime without penalty.
4) How do I cancel my Premium Membership?
To cancel your premium membership, you will first need to log into your membership account. Once you have logged into your membership account, you will find a cancel link under the Active Subscriptions area of your member dashboard. You will need to click that “cancel” link and follow the prompts to cancel. You will receive an email message confirming your cancellation.
Paypal Users: In some cases, the system might redirect you to the PayPal website (after clicking the “cancel” link) to complete your cancellation. If this occurs, then please log into your PayPal account and locate the membership that you wish to cancel. If you have any difficulties locating it, then please do the following after logging into PayPal:
- Click the Settings Icon
- Click “Payments”
- Under “Preapproved payments”, click Manage preapproved payments.
- Select the membership agreement you want to cancel and click “Cancel”.
5) How do I unsubscribe if I no longer want to receive emails from ACN Latitudes?
You will see an unsubscribe link at the bottom of our email messages. Just click the link to unsubscribe from that mailing list. Please note that you may be may be subscribed to more than one of our email mailing list, so just might need to repeat this process more than once.
Please note that unsubscribing from an email message does not cancel any active memberships that you may have on our website. If you would like to cancel your membership, then please see the FAQ above on how to cancel a premium membership.
6) What is the refund policy?
We do not offer refunds for canceled monthly or yearly plans. We provide a free 30 day trial membership for some of our products, which allow for you to try out the membership for free during that trial period. When signing up for a free trial, you are only charged a monthly membership fee if your membership remains active beyond the free 30 day trial period.