lab won't honor order from our provider anymore?

[momslove]

Yesterday I took an order for blood work to the lab we have been using--part of our local clinic, small town. Often the labs are not their usual and they need time to "build them in to the system" before we can actually schedule the draw. The order is from our PANDAS/PANS doc, not a part of this clinic.

 

I received a call today. They have some "new guidelines" so orders from outside providers are reviewed by a pathologist in the main clinic. The decision was made that they "will not honor the order from this provider". I asked for clarification/explanation and basically got a repeat of the statement already made. I asked if there was something I could do, some steps I could take. Was told the decision was made. I asked if there was someone else who could tell me specifically what the problem was. She gave me a number, but seemed to say that I would just get the same non-explanation.

 

This made me feel worried. Are they second-guessing the need for the labs? Are they concerned about my provider? Then I thought of a more reasonable answer--that they need to manage their time and demands and costs so they will not do labs ordered by outside providers if the time required to "build it into the system" is too great.

 

What do you think? Have you had any similar experiences? Should I just approach another lab (not that there are many choices in our area) and not worry about it?

[911RN]

I would go to another lab and not worry about it. If you get same repsonse then I would be concerned.